Originally Posted by PlayNC.com Support

We're sorry that you are experiencing network difficulties. The error you are reporting, Code= 005, is indicative of a mis-configured network setting or network interference. Please use the following information in order to assist you in troubleshooting this issue:

1. Make sure GW.EXE or GWSETUP.EXE is added to your firewall's exception list. If you have already allowed Guild Wars in the past, please double check the exceptions. Often times firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, please try completely uninstalling the firewall software.

2. If you are using a router, please open and/or forward both TCP port 6112 and TCP port 80 within their settings. If you are connecting to Guild Wars while on a campus or business network, please consult your network's administrator to verify that these ports are available. If you are using a NETGEAR® router please review the following article:

Why am I unable to connect to Guild Wars while using my NETGEAR router?

If you are using a wireless router, try connecting your computer directly to the router using an Ethernet cable instead.

3. Try temporarily disabling any Internet Security or Anti-virus/spyware applications. If this resolves the connection issue, then you will need to properly configure these applications in order to enable them while you play Guild Wars. Please contact the author of the software if you do not know how to make these adjustments.

4. If your Internet Service Provider is America Online and you are unable to use Internet applications outside of the AOL client (such as Internet Explorer), please contact their Customer Support regarding this issue at http://www.aol.com/support/help.adp .

If the above information did not resolve this issue, please contact our Technical Support Team by using the Ask a Question tab. Please provide them with the following information so that they may better assist you with this issue:

* Are you connecting through a Router or Hub? If so, what is the name and model number?
* Are you on a Home, Campus, or Business Network?
* Are you using a Firewall application? If so which one?
* Do you use any Internet Security Applications (ISA) such as CYBERsitter, "Net-Nanny", ZoneAlarm®, McAfee® or Norton™?
* Who is your Internet provider?
* What type of connection do you have (cable, DSL, dial-up)?
* Where are you located?

Please provide as much relevant information as possible; this will help them swiftly resolve your issue.